Reset Your Device

To change your device settings, you need to pair your phone and the Device, make sure your Bluetooth is on and make sure the Connectivity Widget is Active before changing any settings.

Also, your phone needs to be near your device to reset it. Changes will be reflected after 1 hour.

Resetting your device should only be used as a last resort to resolve any issues. In that case, reach out to our support.
Resetting the device's configuration is necessary in the following situations:
1. When you want to change your email address, ie, create a new VX360 account.
Make sure to withdraw your NATIX and spend GEM's in the Marketplace first.

2. When you intend to change your phone. Only the phone used for initial onboarding can reset the device.

3. When you intend to change your car. 
 

To reset your device to factory settings: Go to Side Menu > Device Settings > Reset My Device
 

 

 

Resetting your device will:
 

• Unlink your VX360 from your car and VX360 account.
• Remove saved Wi-Fi networks from your device.
• Delete all VX360 clips and associated metadata stored locally on your device
• Delete all footage pending upload: This will permanently stop the upload of footage currently pending. You won’t earn any rewards for this footage, but it will remain stored locally on your VX360 device.
• After resetting, you’ll need to reconfigure your device to access the app again. If you don’t plan to set up a VX360 device again, make sure to withdraw your NATIX balance first.

Important Note:

• Your VX360 account and all earned rewards will remain intact, but you’ll have to reconfigure a device to access your account. If you’re not planning to reconnect a VX360 device, be sure to withdraw your NATIX balance first.
• Any footage backed up to your cloud will be retained.
• Locally stored footage on your device will be preserved: to delete this footage, you’ll need to manually connect your VX360 device to a computer and remove the files.