Login issue - How to fix a login loop

If you can’t get past the login screen and the app keeps asking you to sign in, try the following steps:

1. Check your internet connection
- Make sure you have a stable connection (Wi-Fi or mobile data).
- Switch networks if possible to rule out connectivity issues.
2. Clear app cache and storage
Android:
- Open Settings → Apps →  VX360 → Storage & cache - Clear cache
- If the login loop persists, tap Clear storage / Clear data 
iPhone: 
- Open Settings → General → iPhone Storage → VX360 - Offload App
3. Force close and reopen the app
- On iOS: swipe up the app from the multitasking view.
- On Android: open Settings → Apps → VX360 → Force stop.
Then reopen and log in again.
4. Check for app updates
- Open App Store (iOS) or Google Play Store (Android).
Update the app to the latest version if there is any, as login bugs are often patched quickly.
5. Log out (if possible)
This forces the server to reset sessions and issue fresh tokens.
6. Reinstall the app
- Uninstall and reinstall the app.
This ensures no corrupted files or stale tokens remain.
7. Check date and time settings
- Ensure your phone is set to automatic date & time.
Token validation depends on time - if your clock is off, session tokens may appear expired.
8. Contact support
- If none of the above works, contact support with a short description