Tesla authorization error

When setting up your device, one of the most important steps is binding it to your Tesla. After logging into your Tesla account and selecting your vehicle, a confirmation email is sent to verify ownership.

In some cases, users may encounter a Tesla authorization error. This usually happens when the device you are trying to connect is already bound to a vehicle.

When does the Tesla Authorization error occur?

You may see this error in the following situations:

• Starting a new onboarding or Setup
  • If you attempt a fresh setup on the same phone or on another phone, the Tesla authorization error will appear.
  • This happens because your car is already bound to the device.
  • If you are sharing your Tesla with family members, please check the separate article.
• Using a new device with the same car
  • If you purchase a new device and try to connect it to the same car, the error will also occur.
  • A single Tesla cannot be bound to multiple new devices through onboarding.

What to do if you see this error

• Install VX360 on a different car
  If you own multiple Teslas, try binding the new device to a different car instead.
• Request unbinding 
  If you want to keep using the same car but with a new device, contact [e-mail] to request an unbinding.
• When reaching out, make sure to include:
  Your username (email address)
  Your device’s MAC address (printed on the device itself)
  Your Vehicle ID (VIN)
  - Here's how to find VIN:
  When in your car, tap Controls > Software on the touchscreen and it'll display your VIN.
  Alternatively, open the Tesla app and scroll to the bottom to see the number.