Switch Phone or Driver

NOTE: If the you lost the phone used for initial configuration or performed a factory reset , you can no longer reset your VX360 or add additional phone. In that case, please reach out to us.

 

Want to let another driver use your VX360 device and continue collecting footage and earning rewards with your Tesla? Or you simply want to switch phone? No problem!

 

Your VX360 device supports one phone connection at a time, so here’s what you need to know if you want to switch phone or enable an other person to use your VX360.

 

Prerequisite:
 

• The VX360 app must be installed on the new phone.
• The VX360 device must be plugged into the same Tesla that was originally configured.
• You need to connect with the same account credentials on the new phone.
• All standard prerequisites must be met on the new phone before starting a drive.
• You won't be able to stay connected on multiple phones with the same account

Platform Compatibility:

The setup process to enable a new phone to use your VX360 with your app account depends on whether the other phone uses the same operating system as yours:

• Same Platform 
  • iOS ↔ iOS: Reset your device by following this article. Next, go through full onboarding with the new phone.
  • Android ↔ Android: Simply log in with the same VX360 account on the second phone—no extra setup required!
• Different Platform (iOS ↔ Android): You’ll need to reset the VX360 device and go through the onboarding process again on the new phone

Note: Every time you switch platforms, you’ll need to repeat this reset process. We don’t recommend this method for frequent switching.

Want to change a car linked to VX360?

Your VX360 device only works with the car it was originally configured for.

Want to link it to a new car? No problem! You’ll just need to reset the device.

Follow the instructions here to reset your VX360