Most Common Questions
- Incorrect distance (mileage/kilometers) recorded by the app
- Speedometer (Speed measurement) feature is showing incorrect speed and speed limits
- Map is wobbling in navigation mode
- HODL Score Resets after the withdrawal
- The amount of airdrop I can receive is 0 or less then expected
- I want to cancel the withdrawal
- I didn’t receive my NATIX withdrawal
- My Withdrawal failed
- Connect Wallet Galxe task is not completed despite connecting the wallet to the app
- I can't complete the wallet connect Mission despite having my wallet connected to the app
- Loot box button is unresponsive
- App doesn’t detect that I'm driving - I received "Not Driving" error
- App logs out during the drive
- Detection Stopped - App Crashed during drive, did I loose my Points?
- “End-earning” button isn’t working. I can’t stop earning after the end of my drive.
- I didn't get my referral points
- Can I change my region?
- Can I cancel Account Deletion Request?
- How do I change the setting from Kilometers to Miles?
- How do I reset my password
- I can't log in
- My Potential Earnings changed
- My points are reset to 0
- My GEMs are missing
- Where do I find my earnings history?
- I'm not earning points while driving